Despite being unlicensed, Stewards still play an important role in the safety and security of employees and guests at Events and Festivals. Stewards generally carry out a variety of different roles during an event. From checking tickets/gates/wristbands upon entry, monitoring crowd safety, pointing out amenities and general stewarding of the public and guests, Stewards are expected to contribute to, and maintain, a happy and fun atmosphere for all. Stewarding is a great way to gain experience in crowd safety and people management, prior to starting a career in licensed security.

MAIN DUTIES.

  • Greet all visitors to the event or festival in a friendly and courteous manner
  • Ensuring suitability of customers to enter premises including searching, where required
  • Good observation skills, remaining alert to any potential issues
  • Site perimeter patrolling, egress control and crowd management
  • Maintaining order on the premises, reporting anti-social behaviour and any suspicious behaviour
  • Dealing with emergency situations, such as fire/terrorist activities, assisting with the safe evacuation of all staff and visitors
  • Reporting and recording details of irregularities, incidents, and patrols.

PERSON SPECIFICATION.

  • Be reliable and punctual, and present themselves in an extremely professional manner
  • Have excellent oral and written communication skills
  • Have the highest standards of customer care skills
  • Be a team player and very customer orientated
  • The ability to deal with difficult people in conflict or emergency situations.
  • Be very flexible and available to work unsocial hours including nights, weekends, days

REQUIREMENTS FOR THE JOB

Successful candidates will be required to provide:

  • Five year employment history
  • Proof of eligibility to work in the UK
  • Proof of Address – Utility Bills / Bank Statement covering the previous 3 month

Please be aware that Stewarding roles are short term and irregular and can be located anywhere across the UK.

MAIN DUTIES.

  • Greet visitors to the licensed premises in a friendly and courteous manner
  • Ensuring suitability of customers to enter premises including searching, if requested by venue
  • Deal with difficult conflict situations
  • Maintaining order on the premises
  • Dealing with emergency situations, such as fire/terrorist activities, assisting with the safe evacuation of all staff and visitors
  • Reporting and recording details of incidents, searches and patrols

PERSON SPECIFICATION.

  • Be reliable and punctual, and present themselves in an extremely professional manner
  • Have excellent oral and written communication skills
  • Good observation skills, remaining alert to any potential issues
  • Have a calm, assertive manner, to diffuse potential conflict situations
  • Be a team player and very customer orientated
  • Be very flexible and available to work unsocial hours including nights, weekends, days

REQUIREMENTS FOR THE JOB.

Successful candidates will be required to provide:

  • Valid SIA License
  • Five year employment history
  • Proof of eligibility to work in the UK
  • Proof of Address – Utility Bills / Bank Statement covering the previous 3 months

Head Door Supervisors are responsible for overseeing the deployment and service delivery of their team, in addition to maintaining the safety and security of customers and staff in venues such as pubs, bars, nightclubs and other licensed premises or at public events.

They spend the majority of their time at the venue, at the premises’ entrance, checking the suitability of people coming in and controlling the venue capacity. The Head Door Supervisor will be the main point of contact liaising with venue management, ensuring all members of the team are working in compliance with venue and company protocols.

MAIN DUTIES.

  • Greet visitors to the licensed premises in a friendly and courteous manner
  • Ensuring suitability of customers to enter premises including searching, if requested by venue
  • Maintain order on the premises
  • Ability to lead and motivate a team
  • Scheduling of rotas and completion of timesheets for all Door Supervisors.
  • Deal with and manage difficult conflict situations
  • Dealing with emergency situations, such as fire/terrorist activities, assisting with the safe evacuation of all staff and visitors
  • Reporting and recording details of incidents, searches and patrols

PERSON SPECIFICATION.

  • Experienced Supervisor/Team Leader
  • Have excellent oral and written communication skills
  • Have the highest standards of customer care skills and the ability to present themselves in an extremely professional manner
  • Good observation skills, remaining alert to any potential issues
  • Have a calm, assertive manner, to diffuse potential conflict situations
  • Be able to make decisions in high pressure situations
  • Be very flexible and available to work unsocial hours including nights, weekends, days

REQUIREMENTS FOR THE JOB.

Successful candidates will be required to provide:

  • Valid SIA License
  • Five year employment history including at least 1 year in a supervisory or similar role
  • Proof of eligibility to work in the UK
  • Proof of Address – Utility Bills / Bank Statement covering the previous 3 months

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